MedFlow
Reimagining Patient Communication
The Challenge
MedFlow's patients were juggling phone calls, paper forms, and a clunky legacy portal. Missed appointments cost the practice network over $500K annually, and patient satisfaction scores were declining.
Our Solution
We designed and built a HIPAA-compliant patient portal with automated appointment scheduling, secure messaging, and telehealth integration. The system sends intelligent reminders via SMS and email, adapting to each patient's communication preferences.
MedFlow Health operates a network of clinics across the eastern United States. Their existing patient portal was a legacy system that patients actively avoided — leading to a reliance on phone calls that overwhelmed front-desk staff and resulted in frequent missed appointments.
Our approach started with patient journey mapping. We interviewed patients, front-desk staff, and physicians to understand every friction point. The key insight: patients didn't want another app to check — they wanted the right information to come to them at the right time.
The portal we built centers on intelligent communication. Appointment reminders adapt to each patient's preferred channel (SMS, email, or push notification) and timing. The scheduling interface shows real-time availability and allows same-day booking. Secure messaging replaced phone tag for non-urgent questions.
We delivered the complete system in 12 weeks, including HIPAA compliance certification. Within three months of launch, missed appointments dropped by 67% and patient satisfaction scores climbed to 4.8 out of 5. MedFlow has since rolled the portal out to all 23 clinics in their network.
Results
67%
Fewer Missed Appts
4.8/5
Patient Satisfaction
12 wks
Delivery Time
- 67% reduction in missed appointments
- 4.8/5 average patient satisfaction score
- 12-week end-to-end delivery
- Full HIPAA compliance certified
“From discovery to launch in 12 weeks — and the patient satisfaction scores speak for themselves. PixelPioneer is our go-to development partner.”
Sarah Lee, VP Product
Ready to Start Your Project?
Let's discuss how we can deliver similar results for your business.