Privacy Policy

PixelPioneer, LLC (“PixelPioneer,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at pixelpioneer.org or engage our services.

1. Information We Collect

Information You Provide

We collect information you voluntarily provide when you:

• Fill out our contact or quote request forms (name, email, company, phone number, project details)
• Communicate with us via email, phone, or other channels
• Enter into a service agreement with us

Information Collected Automatically

When you visit our website, we may automatically collect:

• Device and browser information (type, version, operating system)
• IP address and approximate geographic location
• Pages visited, time spent, and navigation patterns
• Referring website or source

Cookies and Tracking

We use essential cookies to ensure our website functions properly. We may use analytics tools to understand how visitors use our site. You can control cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Prepare and deliver project proposals and quotes
• Communicate about projects, billing, and account matters
• Improve our website, services, and user experience
• Comply with legal obligations and enforce our terms

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. How We Share Your Information

We may share your information only in the following circumstances:

• Service providers: With trusted third parties who assist in operating our business (e.g., email delivery via Resend, hosting via Vercel), bound by confidentiality obligations.
• Legal requirements: When required by law, regulation, or legal process.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users.

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Contact form submissions are retained for up to 24 months unless an ongoing business relationship exists.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications

To exercise any of these rights, contact us at humans@pixelpioneer.org.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

PixelPioneer, LLC
1111b South Governors Avenue
Dover, DE 19904
humans@pixelpioneer.org
+84 817 170 377